Q: What is provided in each of your furnished suites?
Each furnished suite includes flat screen TV with cable package, unlimited high speed wireless internet, unlimited North American long distance calls, quality bed linens and towels in each room, designer living room set, dining set, fully-equipped kitchen with 4 full size appliances (refrigerator, built-in microwave, range (stove/oven), dishwasher), washer and dryer, vacuum, cookware, dishware, cutlery, toaster, blender, kettle, rice cooker, coffee machine, hair dryer, iron and ironing board, and a welcome starter package of toiletry and cleaning supplies.
Q: How do I proceed to reserve a furnished suite?
Please call or email us for availability and reservations. If a furnished suite is confirmed available and you would like to proceed with reservations, we will require a partial rental payment (reservation deposit) to book the furnished apartment. In addition, a rental agreement will be provided.
*For rental terms of less than 2 months, we will require 50% of the total rental fee at reservation, and the remaining 50% of the balance along with key deposit and cleaning fee will be due on occupancy date.
**For rental periods of 2 months and more, we will require 1 month rental fee, which will be held and applied towards your last month’s rent. On occupancy day, we will require first month’s rent, key deposit and cleaning fee.
Q: What methods of payment do we accept?
Methods of payment available are Visa, Mastercard, American Express, Discover, Diners Club International, Paypal, Certified Check, Bank Draft, Money Order, Electronic Money Transfer (EMT), Wire Transfer and Cash.
Note: Credit card and Paypal payments are subject to a 3.5 % processing fee.
Q: What is the key deposit?
Upon arrival, we require a key deposit in the amount of $80 per every key set provided for the furnished unit, which will be returned to you upon departure once the key set(s) is(are) returned.
Q: What is the cleaning fee?
There is a one-time $150 cleaning fee that will be applied towards the cleaning of the furnished apartment upon your departure.
Q: Do you offer cleaning/housekeeping services?
The fee quoted in our website does not include cleaning/housekeeping services. Downtown Suite Living’s furnished apartments are equipped with extra bed linens, towels, vacuum, cleaning supplies, dishwasher, and washer/dryer for the occupants of the furnished apartment to do the cleaning at their convenience. Upon request, we do offer housekeeping service packages on a weekly, bi-weekly, or monthly basis for a set fee.
Q: What are the Check-in and Check-out times?
Check-in time is 5:00 pm and Check-out time is 11:00 am. Early check-in and later check-out may be available upon request. We will work with you to coordinate a convenient time to check-in and check-out.
Q: What is the check-in procedure?
On occupancy day, one of our staff members will meet with you on a mutually arranged time to check you in, verify picture IDs, sign the paperwork and provide keys, obtain payments and deposits, and provide you with a tour of the furnished suite and building amenities.
Q: What is the cancellation policy?
Reservations for a furnished apartment can be cancelled with a 30-day or more notice prior to the occupancy date. A cancellation fee of 50% of the reservation deposit will be charged. When a reservation for a furnished apartment is cancelled with less than a 30-day notice prior to the occupancy date the reservation deposit will not be reimbursed. A reservation is non-refundable and cannot be cancelled after the furnished suite has been occupied. No exceptions will be granted.
Q: Do you allow pets in your furnished suites?
Unfortunately we do not allow pets in our furnished suites.
Q: Is there a damage deposit?
Downtown Suite Living does not ask for a damage deposit upfront. However, we do have a “Credit Card Damage and Incidental Charge Authorization Form” to be completed on the day of occupancy of the furnished suite in case of any damages or extra incidental charges not included in the agreement such as long distance calls, Pay Per View Movies, etc.